.sidebar{width:var(--sidebar-width);height:100%;background:var(--bg-secondary);border-right:1px solid var(--border-color);display:flex;flex-direction:column;flex-shrink:0}.sidebar-header{height:60px;display:flex;align-items:center;justify-content:center;border-bottom:1px solid var(--border-color)}.logo{width:36px;height:36px;background:var(--accent-color);border-radius:8px;display:flex;align-items:center;justify-content:center;color:#fff}.sidebar-nav{flex:1;padding:12px 0;display:flex;flex-direction:column;align-items:center;gap:4px}.nav-item{width:40px;height:40px;border-radius:8px;border:none;background:transparent;color:var(--text-secondary);cursor:pointer;display:flex;align-items:center;justify-content:center;position:relative;transition:all .15s ease}.nav-item:hover{background:var(--bg-hover);color:var(--text-primary)}.nav-item.active{background:var(--accent-color);color:#fff}.nav-badge{position:absolute;top:4px;right:4px;min-width:16px;height:16px;padding:0 4px;background:var(--danger-color);color:#fff;font-size:10px;font-weight:600;border-radius:8px;display:flex;align-items:center;justify-content:center}.sidebar-footer{padding:12px 0;border-top:1px solid var(--border-color);display:flex;flex-direction:column;align-items:center;gap:4px}.user-avatar{width:36px;height:36px;border-radius:50%;background:var(--accent-color);display:flex;align-items:center;justify-content:center;color:#fff;font-size:12px;font-weight:600;margin:8px 0}.logout-btn:hover{background:#ef444433;color:#ef4444}.main-header{display:flex;align-items:center;justify-content:space-between;height:48px;padding:0 16px;background:linear-gradient(135deg,#22c55e,#16a34a);color:#fff;position:fixed;top:0;left:0;right:0;z-index:1000;box-shadow:0 2px 8px #00000026}.header-left{display:flex;align-items:center;flex:1}.welcome-message{display:flex;align-items:center;gap:8px;font-size:13px}.welcome-text{white-space:nowrap}.welcome-text 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ease;position:relative}.action-btn:hover{background:#ffffff40}.action-btn:active{transform:scale(.95)}.notification-badge{position:absolute;top:-4px;right:-4px;min-width:18px;height:18px;padding:0 5px;background:#ef4444;color:#fff;font-size:10px;font-weight:600;border-radius:9px;display:flex;align-items:center;justify-content:center;border:2px solid #22c55e}.volume-dropdown{position:absolute;top:calc(100% + 8px);right:0;width:240px;background:var(--bg-secondary);border:1px solid var(--border-color);border-radius:12px;padding:16px;box-shadow:0 8px 24px #00000040;z-index:1001;animation:dropdownFadeIn .15s ease}@keyframes dropdownFadeIn{0%{opacity:0;transform:translateY(-8px)}to{opacity:1;transform:translateY(0)}}.volume-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px;font-size:13px;color:var(--text-primary)}.volume-value{font-weight:600;color:var(--accent-color)}.volume-slider{width:100%;height:6px;-webkit-appearance:none;-moz-appearance:none;appearance:none;background:var(--bg-tertiary);border-radius:3px;outline:none;cursor:pointer}.volume-slider::-webkit-slider-thumb{-webkit-appearance:none;-moz-appearance:none;appearance:none;width:16px;height:16px;background:var(--accent-color);border-radius:50%;cursor:pointer;transition:transform .15s ease}.volume-slider::-webkit-slider-thumb:hover{transform:scale(1.2)}.volume-presets{display:flex;gap:8px;margin-top:12px}.volume-presets button{flex:1;padding:6px 12px;border:1px solid var(--border-color);background:var(--bg-tertiary);color:var(--text-secondary);border-radius:6px;font-size:12px;cursor:pointer;transition:all .15s ease}.volume-presets button:hover{background:var(--accent-color);color:#fff;border-color:var(--accent-color)}.dialer-dropdown{position:absolute;top:calc(100% + 8px);right:0;width:280px;background:var(--bg-secondary);border:1px solid var(--border-color);border-radius:12px;padding:16px;box-shadow:0 8px 24px #00000040;z-index:1001;animation:dropdownFadeIn .15s ease}.dialer-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px;font-size:14px;font-weight:600;color:var(--text-primary)}.dialer-header button{background:transparent;border:none;color:var(--text-muted);cursor:pointer;padding:4px}.dialer-header button:hover{color:var(--text-primary)}.dialer-display{position:relative;margin-bottom:12px}.dialer-display input{text-align:center;font-size:20px;font-weight:600;letter-spacing:2px;padding:12px}.dialer-clear{position:absolute;right:12px;top:50%;transform:translateY(-50%);background:transparent;border:none;color:var(--text-muted);cursor:pointer;padding:4px}.dialer-keypad{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin-bottom:12px}.dialer-key{padding:12px;background:var(--bg-tertiary);border:1px solid var(--border-color);border-radius:8px;color:var(--text-primary);font-size:18px;font-weight:500;cursor:pointer;transition:all .15s ease}.dialer-key:hover{background:var(--bg-hover)}.dialer-key:active{transform:scale(.95)}.dialer-actions{display:flex;gap:8px}.dialer-delete{flex:1;padding:10px;background:var(--bg-tertiary);border:1px solid var(--border-color);border-radius:8px;color:var(--text-secondary);cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .15s ease}.dialer-delete:hover:not(:disabled){background:var(--danger-color);color:#fff;border-color:var(--danger-color)}.dialer-delete:disabled{opacity:.5;cursor:not-allowed}.dialer-call{flex:2;padding:10px 16px;background:var(--success-color);border:none;border-radius:8px;color:#fff;font-weight:500;cursor:pointer;display:flex;align-items:center;justify-content:center;gap:8px;transition:all .15s ease}.dialer-call:hover:not(:disabled){background:#16a34a}.dialer-call:disabled{opacity:.5;cursor:not-allowed}.user-menu-container{margin-left:8px}.user-avatar-btn{display:flex;align-items:center;gap:6px;padding:4px 8px 4px 4px;background:#ffffff1a;border:none;border-radius:24px;color:#fff;cursor:pointer;transition:all .15s ease}.user-avatar-btn:hover{background:#ffffff40}.user-avatar-btn .avatar{width:28px;height:28px;font-size:11px}.user-avatar-btn svg{transition:transform .2s ease}.user-avatar-btn svg.rotated{transform:rotate(180deg)}.user-dropdown{position:absolute;top:calc(100% + 8px);right:0;width:260px;background:var(--bg-secondary);border:1px solid var(--border-color);border-radius:12px;overflow:hidden;box-shadow:0 8px 24px #00000040;z-index:1001;animation:dropdownFadeIn .15s ease}.user-info{display:flex;align-items:center;gap:12px;padding:16px;background:var(--bg-tertiary)}.user-details{display:flex;flex-direction:column;overflow:hidden}.user-name{font-weight:600;font-size:14px;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.user-email{font-size:12px;color:var(--text-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.dropdown-divider{height:1px;background:var(--border-color)}.dropdown-item{display:flex;align-items:center;gap:12px;width:100%;padding:12px 16px;background:transparent;border:none;color:var(--text-secondary);font-size:14px;text-align:left;cursor:pointer;transition:all .15s ease}.dropdown-item:hover{background:var(--bg-hover);color:var(--text-primary)}.dropdown-item.danger{color:var(--danger-color)}.dropdown-item.danger:hover{background:#ef44441a}@media (max-width: 1024px){.welcome-message .due-date{display:none}.datetime{font-size:12px;padding:3px 8px}}@media (max-width: 768px){.main-header{padding:0 8px}.header-left{display:none}.header-center{flex:1;justify-content:center}.connection-status{display:none}}@media (max-width: 480px){.datetime{font-size:11px}.action-btn{width:32px;height:32px}.action-btn svg{width:18px;height:18px}}.confirm-modal-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background:#0009;display:flex;align-items:center;justify-content:center;z-index:1200;animation:confirmFadeIn .2s ease}@keyframes confirmFadeIn{0%{opacity:0}to{opacity:1}}.confirm-modal{background:var(--bg-primary, #fff);border-radius:16px;width:90%;max-width:380px;padding:24px;text-align:center;position:relative;box-shadow:0 20px 60px #0000004d;animation:confirmSlideUp .3s ease}@keyframes confirmSlideUp{0%{opacity:0;transform:scale(.9) translateY(20px)}to{opacity:1;transform:scale(1) translateY(0)}}.confirm-modal-close{position:absolute;top:12px;right:12px;background:none;border:none;padding:8px;cursor:pointer;color:var(--text-secondary, #666);border-radius:50%;display:flex;align-items:center;justify-content:center;transition:all .2s ease}.confirm-modal-close:hover{background:#0000000d;color:var(--text-primary, #1a1a1a)}.confirm-modal-icon{width:64px;height:64px;border-radius:50%;display:flex;align-items:center;justify-content:center;margin:0 auto 16px;font-size:28px}.confirm-modal-icon.danger{background:#ef44441a;color:#ef4444}.confirm-modal-icon.warning{background:#f59e0b1a;color:#f59e0b}.confirm-modal-icon.info{background:#25d3661a;color:#25d366}.confirm-modal-title{font-size:18px;font-weight:600;color:var(--text-primary, #1a1a1a);margin:0 0 8px}.confirm-modal-message{font-size:14px;color:var(--text-secondary, #666);margin:0 0 24px;line-height:1.5}.confirm-modal-actions{display:flex;gap:12px}.confirm-btn-cancel,.confirm-btn-confirm{flex:1;padding:12px 16px;border:none;border-radius:8px;font-size:14px;font-weight:500;cursor:pointer;transition:all .2s ease}.confirm-btn-cancel{background:var(--bg-secondary, #f5f5f5);color:var(--text-primary, #1a1a1a)}.confirm-btn-cancel:hover{background:var(--bg-hover, #e8e8e8)}.confirm-btn-cancel:disabled{opacity:.6;cursor:not-allowed}.confirm-btn-confirm{color:#fff}.confirm-btn-confirm.danger{background:#ef4444}.confirm-btn-confirm.danger:hover{background:#dc2626}.confirm-btn-confirm.warning{background:#f59e0b}.confirm-btn-confirm.warning:hover{background:#d97706}.confirm-btn-confirm.info{background:var(--accent-color, #25d366)}.confirm-btn-confirm.info:hover{background:#20bd5a}.confirm-btn-confirm:disabled{background:#ccc;cursor:not-allowed}@media (prefers-color-scheme: dark){.confirm-modal{background:#1a1a1a}.confirm-modal-close{color:#999}.confirm-modal-close:hover{background:#ffffff1a;color:#fff}.confirm-modal-title{color:#fff}.confirm-modal-message{color:#999}.confirm-btn-cancel{background:#333;color:#fff}.confirm-btn-cancel:hover{background:#404040}}@media (max-width: 480px){.confirm-modal{width:95%;padding:20px}.confirm-modal-icon{width:56px;height:56px;font-size:24px}.confirm-modal-title{font-size:16px}.confirm-modal-actions{flex-direction:column}}.alias-modal-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background:#00000080;display:flex;align-items:center;justify-content:center;z-index:1000;animation:fadeIn .2s ease}.alias-modal{background:var(--bg-primary, #fff);border-radius:12px;width:90%;max-width:400px;max-height:80vh;display:flex;flex-direction:column;box-shadow:0 20px 60px #0000004d;animation:slideUp .3s ease}.alias-modal-header{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;border-bottom:1px solid var(--border-color, #e0e0e0)}.alias-modal-header h3{display:flex;align-items:center;gap:10px;margin:0;font-size:18px;font-weight:600;color:var(--text-primary, #1a1a1a)}.alias-modal-header h3 svg{color:var(--accent-color, #25d366)}.alias-modal-close{background:none;border:none;padding:8px;cursor:pointer;color:var(--text-secondary, #666);border-radius:50%;display:flex;align-items:center;justify-content:center;transition:all .2s ease}.alias-modal-close:hover{background:#0000000d;color:var(--text-primary, #1a1a1a)}.alias-modal-body{flex:1;overflow-y:auto;padding:16px 20px}.alias-modal-description{margin:0 0 16px;font-size:14px;color:var(--text-secondary, #666);line-height:1.5}.alias-loading,.alias-error,.alias-empty{text-align:center;padding:32px 16px;color:var(--text-secondary, #666);font-size:14px}.alias-error{color:#dc3545}.alias-item{display:flex;align-items:center;justify-content:space-between;padding:12px 16px;background:var(--bg-secondary, 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20px;border-top:1px solid var(--border-color, #e0e0e0)}.alias-btn-cancel,.alias-btn-confirm{flex:1;padding:12px 16px;border:none;border-radius:8px;font-size:14px;font-weight:500;cursor:pointer;transition:all .2s ease}.alias-btn-cancel{background:var(--bg-secondary, #f5f5f5);color:var(--text-primary, #1a1a1a)}.alias-btn-cancel:hover{background:var(--bg-hover, #e8e8e8)}.alias-btn-confirm{background:var(--accent-color, #25d366);color:#fff}.alias-btn-confirm:hover{background:#20bd5a}.alias-btn-confirm:disabled{background:#ccc;cursor:not-allowed}@media (prefers-color-scheme: dark){.alias-modal{background:#1a1a1a}.alias-modal-header{border-color:#333}.alias-modal-header h3{color:#fff}.alias-modal-close{color:#999}.alias-modal-close:hover{background:#ffffff1a;color:#fff}.alias-modal-description{color:#999}.alias-item{background:#252525}.alias-item:hover{background:#2a2a2a}.alias-item.selected{background:#25d36626}.alias-item-name{color:#fff}.alias-item-badge{background:#ffffff1a;color:#999}.alias-modal-footer{border-color:#333}.alias-btn-cancel{background:#333;color:#fff}.alias-btn-cancel:hover{background:#404040}}@media (max-width: 480px){.alias-modal{width:95%;max-height:85vh}.alias-modal-header{padding:14px 16px}.alias-modal-header h3{font-size:16px}.alias-modal-body{padding:14px 16px}.alias-item{padding:10px 12px}.alias-item-avatar{width:36px;height:36px;font-size:14px}.alias-modal-footer{padding:14px 16px}}.internal-chat-tab{display:flex;flex-direction:column;height:100%;background:var(--bg-secondary)}.btn-new-group{display:flex;align-items:center;justify-content:center;gap:8px;margin:12px 16px;padding:10px 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input{width:100%;padding:10px 12px;border:1px solid var(--border-color);border-radius:8px;background:var(--bg-tertiary);font-size:14px}.new-group-modal .form-group input:focus{outline:none;border-color:var(--primary)}.user-select-item .avatar{width:36px;height:36px;font-size:13px}.error-message{color:var(--error);font-size:13px;padding:8px 12px;background:#ef44441a;border-radius:6px;margin-top:8px}.modal-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background:#00000080;display:flex;align-items:center;justify-content:center;z-index:1000}.modal{background:var(--bg-primary);border-radius:12px;box-shadow:0 20px 60px #0000004d;max-width:90vw;max-height:90vh;overflow:hidden;display:flex;flex-direction:column}.modal-header{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;border-bottom:1px solid var(--border-color)}.modal-header h3{font-size:18px;font-weight:600;margin:0}.modal-body{flex:1;overflow-y:auto;padding:20px}.modal-footer{display:flex;justify-content:flex-end;gap:12px;padding:16px 20px;border-top:1px solid var(--border-color)}.spy-toggle{position:absolute;right:20px;top:50%;transform:translateY(-50%);background:none;border:none;padding:6px;cursor:pointer;color:var(--text-muted);display:flex;align-items:center;justify-content:center;border-radius:50%;transition:all .2s ease}.spy-toggle:hover{color:var(--primary);background:var(--bg-hover)}.spy-toggle.active{color:#f59e0b;background:#f59e0b26}.internal-chat-search.spy-active{background:#f59e0b14;border-bottom:2px solid #f59e0b}.internal-chat-search.spy-active input{background:#f59e0b1a;border-color:#f59e0b}.internal-chat-search.spy-active input::placeholder{color:#f59e0b}.internal-chat-search input{padding-right:70px}.spy-indicator{display:flex;align-items:center;gap:8px;padding:8px 16px;background:linear-gradient(135deg,#f59e0b26,#f59e0b14);border-bottom:1px solid rgba(245,158,11,.3);font-size:12px;color:#f59e0b}.spy-indicator svg{flex-shrink:0}.spy-indicator strong{color:#fbbf24}.spy-user-results{border-bottom:1px solid var(--border-color);max-height:300px;overflow-y:auto}.spy-user-item{display:flex;align-items:center;gap:12px;padding:12px 16px;cursor:pointer;border-bottom:1px solid var(--border-color);transition:background .15s ease}.spy-user-item:last-child{border-bottom:none}.spy-user-item:hover{background:#f59e0b1a}.spy-user-item .avatar{width:40px;height:40px;border-radius:50%;background:var(--bg-tertiary);display:flex;align-items:center;justify-content:center;font-weight:600;font-size:14px;color:var(--text-secondary);flex-shrink:0}.spy-user-item .user-info{flex:1;min-width:0}.spy-user-item .user-name{display:block;font-weight:600;font-size:14px;color:var(--text-primary)}.spy-user-item .user-email{display:block;font-size:12px;color:var(--text-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.spy-chat-list{background:#f59e0b08}.spy-item{border-left:3px solid transparent}.spy-item:hover{border-left-color:#f59e0b;background:#f59e0b14}.spy-item.selected{border-left-color:#f59e0b;background:#f59e0b1f}.internal-chat-tab.spy-mode{border:1px solid rgba(245,158,11,.2);border-radius:8px;margin:4px}.conversation-list{width:var(--conversation-list-width);min-width:var(--conversation-list-min-width, 320px);max-width:var(--conversation-list-max-width, 450px);height:100%;background:var(--bg-secondary);border-right:1px solid var(--border-color);display:flex;flex-direction:column;flex-shrink:1;overflow:hidden;transition:width .3s ease}.list-header{height:60px;padding:0 16px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--border-color)}.list-header h2{font-size:18px;font-weight:600}.header-actions{display:flex;align-items:center;gap:4px}.header-actions .btn.active{background:var(--primary-light);color:var(--primary)}.header-divider{width:1px;height:20px;background:var(--border-color);margin:0 4px}.search-bar{padding:12px 16px;display:flex;align-items:center;gap:8px}.search-bar input{flex:1;padding-left:36px}.search-icon{position:absolute;left:28px;top:50%;transform:translateY(-50%);color:var(--text-muted)}.search-bar .btn.active{background:var(--primary-light);color:var(--primary)}.search-bar .btn-filter{color:var(--danger-color)}.search-bar .btn-filter.active{background:#22c55e26;color:var(--success-color)}.search-toggle{display:flex;align-items:center;gap:4px;padding:4px 8px;border-radius:4px;font-size:11px;color:var(--text-muted);cursor:pointer;transition:all .15s ease;-webkit-user-select:none;user-select:none}.search-toggle:hover{background:var(--bg-hover)}.search-toggle.active{background:var(--success-color);color:#fff}.search-toggle input{display:none}.filters-panel{padding:12px 16px;background:var(--bg-tertiary);border-bottom:1px solid var(--border-color);display:flex;flex-direction:column;gap:8px;animation:slideDown .2s ease}.filter-row{display:flex;gap:8px}.filter-row select{flex:1;padding:8px 10px;border:1px solid var(--border-color);border-radius:6px;background:var(--bg-primary);font-size:12px;cursor:pointer}.filter-row select:focus{outline:none;border-color:var(--primary)}.date-filter{flex:1;display:flex;align-items:center;gap:6px;padding:6px 10px;border:1px solid var(--border-color);border-radius:6px;background:var(--bg-primary)}.date-filter svg{color:var(--text-muted);flex-shrink:0}.date-filter input{flex:1;border:none;background:transparent;font-size:12px;padding:0}.date-filter input:focus{outline:none}.clear-filters{align-self:flex-start}.tabs{display:flex;padding:0 16px;gap:4px;border-bottom:1px solid var(--border-color)}.tab{position:relative;flex:1;padding:10px 8px;border:none;background:transparent;color:var(--text-secondary);font-size:12px;font-weight:500;cursor:pointer;border-bottom:2px solid transparent;transition:all .15s ease;display:flex;align-items:center;justify-content:center;gap:6px}.tab:hover{color:var(--text-primary)}.tab.active{color:var(--accent-color);border-bottom-color:var(--accent-color)}.tab-badge{position:absolute;top:-6px;right:-6px;display:inline-flex;align-items:center;justify-content:center;min-width:16px;height:16px;padding:0 4px;background:var(--accent-color);color:#fff;font-size:10px;font-weight:600;border-radius:8px}.ticket-list{flex:1;overflow-y:auto;padding-bottom:env(safe-area-inset-bottom,0px)}.ticket-item{display:flex;gap:10px;padding:10px 14px;cursor:pointer;border-bottom:1px solid var(--border-color);transition:background .15s ease}.ticket-item:hover{background:var(--bg-hover)}.ticket-item.selected{background:var(--bg-tertiary)}.ticket-avatar{position:relative;flex-shrink:0}.ticket-avatar img{width:42px;height:42px;border-radius:50%;object-fit:cover}.ticket-avatar .avatar{width:42px;height:42px;font-size:13px}.unread-badge{position:absolute;top:-4px;right:-4px;min-width:20px;height:20px;padding:0 6px;background:var(--accent-color);color:#fff;font-size:11px;font-weight:600;border-radius:10px;display:flex;align-items:center;justify-content:center}.ticket-content{flex:1;min-width:0;display:flex;flex-direction:column;gap:4px}.ticket-header{display:flex;justify-content:space-between;align-items:center}.contact-name{font-weight:500;font-size:13px!important;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;display:flex;align-items:center;gap:6px}.contact-name .ticket-id{font-size:10px!important;font-weight:600;color:var(--accent-color);flex-shrink:0}.ticket-time{font-size:10px!important;color:var(--text-muted);flex-shrink:0}.ticket-preview{display:flex;align-items:center}.last-message{font-size:12px!important;color:var(--text-secondary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-meta{display:flex;gap:6px;flex-wrap:wrap;margin-top:4px}.status-badge,.queue-badge,.user-badge,.whatsapp-badge{padding:2px 6px;border-radius:3px;font-size:9px!important;font-weight:500;text-transform:uppercase}.whatsapp-badge{background:#25d366;color:#fff}.status-badge,.queue-badge{color:#fff}.user-badge{background:var(--bg-tertiary);color:var(--text-secondary)}.queue-filter-select{padding:4px 8px;font-size:12px;border:1px solid var(--border-color);border-radius:6px;background:var(--bg-tertiary);color:var(--text-primary);cursor:pointer;max-width:90px}.queue-filter-select:focus{outline:none;border-color:var(--primary)}.header-actions .btn-icon{width:28px;height:28px;padding:0;display:flex;align-items:center;justify-content:center}.header-actions .btn-icon svg{width:14px;height:14px}.btn-resolve-all{color:var(--success-color)}.btn-resolve-all:hover{background:#22c55e26}.btn-resolve-all:disabled{opacity:.5;cursor:not-allowed}.ticket-actions{display:flex;flex-direction:column;gap:4px;margin-left:auto;opacity:0;transition:opacity .15s ease}.ticket-item:hover .ticket-actions,.ticket-card:hover .ticket-actions{opacity:1}.btn-action{width:28px;height:28px;border:none;border-radius:6px;background:var(--bg-tertiary);color:var(--text-secondary);cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .15s ease}.btn-action:hover{background:var(--bg-hover);color:var(--text-primary)}.btn-action.btn-accept{color:var(--success-color)}.btn-action.btn-accept:hover{background:#22c55e26}.btn-action.btn-return,.btn-action.btn-reopen{color:var(--accent-color)}.btn-action.btn-return:hover,.btn-action.btn-reopen:hover{background:#3b82f626}.btn-action.btn-close{color:var(--danger-color)}.btn-action.btn-close:hover{background:#ef444426}.btn-action.btn-transfer{color:var(--warning-color)}.btn-action.btn-transfer:hover{background:#f59e0b26}.modal-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background:#0009;display:flex;align-items:center;justify-content:center;z-index:1000}.modal-transfer{background:var(--bg-secondary);border-radius:12px;width:380px;max-width:90vw;box-shadow:0 20px 40px #0000004d;animation:modalIn .2s ease}@keyframes modalIn{0%{opacity:0;transform:scale(.95)}to{opacity:1;transform:scale(1)}}.modal-transfer .modal-header{display:flex;justify-content:space-between;align-items:center;padding:16px 20px;border-bottom:1px solid var(--border-color)}.modal-transfer .modal-header h3{font-size:16px;font-weight:600;margin:0}.modal-transfer .modal-body{padding:20px}.modal-transfer .form-group{margin-bottom:16px}.modal-transfer .form-group label{display:block;font-size:13px;font-weight:500;color:var(--text-secondary);margin-bottom:8px}.modal-transfer .form-group select{width:100%;padding:10px 12px;border:1px solid var(--border-color);border-radius:8px;background:var(--bg-tertiary);color:var(--text-primary);font-size:14px;cursor:pointer}.modal-transfer .form-group select:focus{outline:none;border-color:var(--accent-color)}.modal-transfer .form-divider{text-align:center;color:var(--text-muted);font-size:12px;margin:16px 0;position:relative}.modal-transfer .form-divider:before,.modal-transfer .form-divider:after{content:"";position:absolute;top:50%;width:40%;height:1px;background:var(--border-color)}.modal-transfer .form-divider:before{left:0}.modal-transfer .form-divider:after{right:0}.btn-clear-filters{position:relative;color:var(--danger-color)!important;background:#ef44441a!important}.btn-clear-filters:hover{background:#ef444433!important}.btn-clear-filters .clear-filters-x{position:absolute;top:4px;right:4px;color:var(--danger-color)}.batch-actions-bar{display:flex;align-items:center;justify-content:space-between;padding:8px 16px;background:var(--bg-tertiary);border-bottom:1px solid var(--border-color);animation:slideDown .2s ease}.batch-info{display:flex;align-items:center;gap:8px}.batch-count{font-size:12px;color:var(--text-secondary);font-weight:500}.batch-buttons{display:flex;align-items:center;gap:6px}.btn-batch{display:flex;align-items:center;gap:4px;padding:6px 10px;font-size:11px;font-weight:500;border:none;border-radius:6px;cursor:pointer;transition:all .15s ease}.btn-batch-close{background:#ef44441a;color:var(--danger-color)}.btn-batch-close:hover{background:#ef444433}.btn-batch-transfer{background:#f59e0b1a;color:var(--warning-color)}.btn-batch-transfer:hover{background:#f59e0b33}.btn-batch-cancel{background:var(--bg-hover);color:var(--text-muted);padding:6px}.btn-batch-cancel:hover{background:var(--bg-tertiary);color:var(--text-primary)}.ticket-checkbox{display:flex;align-items:center;justify-content:center;flex-shrink:0;margin-right:4px;cursor:pointer;padding:4px;border-radius:4px;transition:background .15s ease}.ticket-checkbox:hover{background:var(--bg-hover)}.ticket-checkbox .checkbox-checked{color:var(--primary)}.ticket-checkbox .checkbox-unchecked{color:var(--text-muted)}.ticket-item.batch-selected,.ticket-card.batch-selected{background:#3b82f61a;border-left:3px solid var(--primary)}.ticket-item.batch-selected:hover,.ticket-card.batch-selected:hover{background:#3b82f626}.btn-select-all{width:24px!important;height:24px!important}.batch-transfer-form{margin-top:16px}.batch-transfer-info{font-size:14px;color:var(--text-secondary);margin-bottom:16px}.batch-transfer-form .form-group{margin-bottom:12px}.batch-transfer-form .form-group label{display:block;font-size:12px;font-weight:500;color:var(--text-secondary);margin-bottom:6px}.batch-transfer-form .form-group select{width:100%;padding:10px 12px;border:1px solid var(--border-color);border-radius:8px;background:var(--bg-tertiary);color:var(--text-primary);font-size:14px;cursor:pointer}.batch-transfer-form .form-group select:focus{outline:none;border-color:var(--primary)}.batch-transfer-form .form-divider{text-align:center;color:var(--text-muted);font-size:12px;margin:12px 0;position:relative}.batch-transfer-form .form-divider:before,.batch-transfer-form 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var(--border-color);color:var(--text-secondary)}.close-option-btn.without-farewell:hover{background:var(--bg-secondary);border-color:var(--text-muted)}.close-option-btn.with-farewell{background:var(--accent-color);border:1px solid var(--accent-color);color:#fff}.close-option-btn.with-farewell:hover{background:var(--accent-hover);border-color:var(--accent-hover)}.media-upload-container{position:relative}.media-options-menu{position:absolute;bottom:100%;left:0;background:var(--bg-secondary);border:1px solid var(--border-color);border-radius:8px;padding:8px 0;margin-bottom:8px;min-width:150px;box-shadow:0 4px 12px #00000026;z-index:100;animation:slideUp .15s ease}.media-options-menu button{width:100%;display:flex;align-items:center;gap:12px;padding:10px 16px;background:transparent;border:none;color:var(--text-primary);font-size:14px;cursor:pointer;transition:background .15s ease}.media-options-menu button:hover{background:var(--bg-hover)}.media-options-menu button svg{color:var(--accent-color)}.media-preview-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background:#000000b3;display:flex;align-items:center;justify-content:center;z-index:1000;animation:fadeIn .2s ease}.media-preview-modal{background:var(--bg-secondary);border-radius:12px;width:90%;max-width:500px;max-height:90vh;display:flex;flex-direction:column;overflow:hidden;animation:scaleIn .2s ease}.preview-header{display:flex;align-items:center;justify-content:space-between;padding:16px;border-bottom:1px solid var(--border-color)}.preview-header h3{font-size:16px;font-weight:600}.preview-content{flex:1;padding:16px;display:flex;align-items:center;justify-content:center;min-height:200px;overflow:hidden}.preview-image{max-width:100%;max-height:400px;border-radius:8px;object-fit:contain}.file-info{display:flex;flex-direction:column;align-items:center;gap:12px;padding:32px;background:var(--bg-tertiary);border-radius:12px;text-align:center}.file-info svg{color:var(--accent-color)}.file-name{font-size:14px;font-weight:500;color:var(--text-primary);word-break:break-all}.file-size{font-size:12px;color:var(--text-muted)}.upload-error{padding:8px 16px;background:#ef44441a;color:#ef4444;font-size:13px;text-align:center}.preview-footer{display:flex;gap:12px;padding:16px;border-top:1px solid var(--border-color)}.preview-footer input{flex:1}.preview-footer .btn-primary{display:flex;align-items:center;gap:8px;white-space:nowrap}.preview-footer .spinning{animation:spin 1s linear infinite}.audio-recorder{display:flex;align-items:center;gap:8px}.audio-recorder.recording{flex:1;justify-content:space-between;padding:0 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var(--border-color);animation:slideDown .2s ease}@keyframes slideDown{0%{opacity:0;transform:translateY(-10px)}to{opacity:1;transform:translateY(0)}}.search-input-wrapper{flex:1;display:flex;align-items:center;gap:8px;background:var(--bg-primary);border:1px solid var(--border-color);border-radius:6px;padding:6px 12px}.search-input-wrapper:focus-within{border-color:var(--primary)}.search-input-wrapper .search-icon{color:var(--text-muted);flex-shrink:0}.search-input-wrapper input{flex:1;border:none;background:transparent;font-size:14px;outline:none}.search-count{font-size:12px;color:var(--text-muted);white-space:nowrap}.search-nav{display:flex;align-items:center;gap:4px}.message.highlighted{box-shadow:0 0 0 2px var(--primary);animation:pulse .5s ease}@keyframes pulse{0%{box-shadow:0 0 0 0 var(--primary)}50%{box-shadow:0 0 0 4px rgba(var(--primary-rgb),.3)}to{box-shadow:0 0 0 2px var(--primary)}}.message-options{position:absolute;top:4px;opacity:0;transition:opacity .15s ease}.message.sent .message-options{left:-28px}.message.received .message-options{right:-28px}.message:hover .message-options{opacity:1}.options-trigger{width:24px;height:24px;border-radius:50%;border:none;background:var(--bg-secondary);color:var(--text-muted);cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .15s ease}.options-trigger:hover{background:var(--bg-hover);color:var(--text-primary)}.options-menu{position:absolute;top:0;background:var(--bg-secondary);border:1px solid var(--border-color);border-radius:8px;padding:4px 0;min-width:140px;box-shadow:0 4px 12px #00000026;z-index:100;animation:fadeIn .15s ease}.options-menu.left{left:100%;margin-left:4px}.options-menu.right{right:100%;margin-right:4px}@keyframes fadeIn{0%{opacity:0;transform:scale(.95)}to{opacity:1;transform:scale(1)}}.options-menu button{width:100%;display:flex;align-items:center;gap:10px;padding:8px 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